Frequently Asked Question (FAQ)

Answer. Buying your favorite product from Niloufer is very easy.

First of all, find out the particular product by product link, or browse the product by CATEGORIES.

After you've found your desired product, select the correct size. Click on the 'ADD TO CART' option below the item.

There is a 'SHOPPING BAG' option at the right side of the page's top corner. Press that icon to review the selected item. To delete an item from the 'SHOPPING BAG,' you may use the 'REMOVE' link.

Before placing an order, add relevant information like your height or any particular instruction about address and timing, if needed.


After reviewing the item and every other detail about the order thoroughly, click on the 'CHECKOUT' option to place the order. Complete the payment as per instructions.

Answer. Yes, you must create an account on Niloufer if you wish to buy something from the e-commerce site.

Well, you can browse a wide variety of products here and select merchandise without having an account. But buying one of them will require you to set up an account. Don't worry. The process is simple.

Registering with Niloufer is easy and offers you several benefits. It will make your experience with us better.

Your personal information, like your address and card details, will be saved so that the second time, your order can be placed faster and easier.

You can manage your preferences, address book, and account details easily.

Registering with Niloufer is very easy. Just go to the 'ACCOUNT' option, put in your email address, and a link will be sent to the mail-id to set a password for the account. Set a password and create the account.

Answer. If you have forgotten your Niloufer account password, you do not need to worry at all. We provide every assistance to you so that your experience with us becomes unforgettable.

If you have forgotten the password for your Niloufer account, go to the 'MENU' bar at the top right corner of the home page. Go to the 'MY ACCOUNT' option.

There, you will get the 'FORGOT PASSWORD' instructions to follow. Follow the instructions to recover your account and set a new password.

Niloufer always values your privacy and doesn't share your personal account information ever.

Answer. Niloufer values customer satisfaction above everything. We do our best to be original with our products while showcasing them on our website.

We have tried our best to display the colours of every product just as they are real. But we have our limitations too.

We can't control the display settings of the screen of your device. The colour contrast or the brightness level of your computer monitor or mobile screen may vary. The accuracy of the colours of our products may also vary accordingly.

Otherwise, we are always committed to keeping the trustworthiness of our customers intact.

Answer. We accept debit and credit cards, including MasterCard, Visa, American Express, Maestro and Rupay cards. You can also pay via any UPI ID, net banking and your wallet. We accept cash-on-delivery options for payments as well.

Keeping our international clients in mind, we offer the PayPal option, as they can't access the direct payment method on our website. We take a 6% extra charge added to the total bill as PayPal charges.

We tend to be flexible in payments to prioritize our customers' convenience the most. If there is any issue regarding direct payment on the Niloufer website, we also accept bank transfers from both our Indian and international customers.

You can mail us if you have any queries regarding the payment system. We are always eager to help you.

Kindly note that we don't accept payments via any other method apart from those mentioned above.

Answer. You will get an SMS regarding the same on your mobile number registered with us.

Answer. It is absolutely safe but for safer reasons, do not save your CVV number written at the back of CC.

Answer. Generally, not once the order is dispatched but you can call customer support.